TERMS & CONDITIONS OF MEMBERSHIP
1.1 Definitions
1.2 The Card is issued digitally by and remains the property of the Program. It is not a credit card and is free of charge.
1.3 Cancellation of Membership: The Program reserves the right to decline to issue or withdraw a member’s membership at any time or to terminate the validity of the Program membership together with the benefits attached thereto at any time. Cancellation of membership will result in the loss of all accumulated Points.
1.4 Termination Date: The Program has no predetermined termination date and may continue until the Program decides to terminate it, with or without notice. The Program accepts no responsibility for any Points that remain in Members’ accounts after such termination.
1.5 Program Changes: The Program reserves the right to amend, update, or change any aspect of the Program, including the Terms & Conditions, at any time, in whole or in part at any time. Continued participation in the Program will constitute a member’s acceptance of any such amendment, modification, or supplementation. Members are responsible for remaining knowledgeable of the Program Terms and any changes, modifications, or additions to the Program.
1.6 Program Notifications: The Program will endeavor to advise Members of matters of interest, including notification of changes to details of promotions and other offers. However, the Program accepts no liability for correspondence lost or delayed in the postal system or via email.
1.7 Program Corrections: The Program reserves the right to change the printed and online offers at any time and to correct any typographical errors, errors of description, or errors regarding participating properties and Program Partners at any time without informing Members.
1.8 Printed Information & Website: All details mentioned on the website supersede anything appearing in any printed or other material of the Program and form part of these Conditions of Membership.
1.9 Sale or Barter of Points: The exchange or sale of Program Points, Awards & Vouchers, or any other card benefits between Members is not allowed.
1.10 Lost / Stolen Cards: In case the Card is lost, stolen, or damaged, the Member must inform the Program Membership Services immediately in writing to the email [email protected].
1.11 Contact Details: Any correspondence sent to Members is based on the contact details provided to the Program. Each Member is responsible for updating his/her information on the official website.
1.12 Interpretation of Terms: All interpretations of these Terms & Conditions of Membership shall be at the sole discretion of the Program.
1.13 Legal Jurisdiction: These Conditions of Membership are governed by the laws of the Cyprus Republic. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Cyprus.
1.14 Availability at Hotel: Members are responsible for checking with the Hotel for availability. All services, amenities, and benefits are subject to availability and terms and conditions.
1.15 Limited by Length of Stay: Selected Benefits may be limited depending on the length of stay.
1.16 Availability: All Benefits, Vouchers, and Awards are subject to availability.
1.17 Program Communication: The Program will communicate with Members via email, post, or any other medium deemed appropriate.
1.18 Privacy Policy: View our Privacy Policy and our Cookies Policy.
2.1 Eligibility: Membership in the Program is free of charge and is available to any individual over the age of 18 who:
2.1.1 Possesses the legal authority to agree to the Program terms.
2.1.2 Resides in a jurisdiction that legally permits participation in the Program.
2.1.3 Provides valid and accurate personal information when enrolling in the Program.
2.1.4 Is not an employee of Cap St Georges Hotel & Resort.
2.2 Mandatory Fields: The Program may reject any application if mandatory information is not supplied accurately and in full.
2.3 Termination of Account: The Member may terminate membership by submitting a written notice via email to [email protected]. Membership will be terminated immediately upon receipt of such notice. All unredeemed Program Points will be forfeited immediately and will not be reinstated or transferred.
2.4 Inactive Membership: Members become inactive if they have not received any Points for a period of three (3) years. Inactive Members cannot redeem their Points. As soon as the Member revisits the Hotel, membership will be re-activated. The Program reserves the right to cancel memberships that remain inactive for a period of five (5) years.
2.5 Fraudulent Activity: If a member suspects or learns of any fraudulent activity related to their Program account, including, without limitation, unauthorized redemption or transfer of Points, the Member must report the fraudulent activity within 60 days of it occurring to the email address [email protected]. Credit or debit of any Points in question to the Member will be at the Program’s sole discretion. The Program reserves the right to cancel any membership account that has been registered using fraudulent details.
3.1 The Program Card is not transferable. It can only be used by the cardholder.
3.2 Each issued Program Card has an exclusive membership number.
3.3 The membership is personal and is available only to individuals. Not to families, companies, partnerships, associations, groups, or other entities. The Program may refuse membership without providing a reason.
3.4 Card Categories:
Please refer to the Program’s website for the most updated card categories and their qualification criteria.
Please refer to the Program’s website for the correct Points earning methods.
4.1 Status & Award Points: Points are the reward currency of the loyalty program. There are two types of loyalty Points:
4.2 Presentation of Card/Member ID: To receive Points, Members must present a valid Program Card/member number to the Hotel reception at check-in or to the resort outlets before ordering a service. If the Card is not shown/member number provided, Program Points will not be credited. Allow 14 days after the transaction (departure from the Hotel) for Program Points to reach the Members’ account.
4.3 Errors: The Program reserves the right to correct any Program Point values or statements at any time or when the error is realized.
4.4 Missing Points: If the Member wishes to claim any adjustment to the number of Points credited or for retroactive Program Points, the Member must do so within 60 days from the date of the Hotel visit, by email to [email protected], with a copy of the bill for which the Member did not receive the correct number of Points. Failure to supply adequate documentation may result in the denial of such Points’ credit. The Program reserves the right to decline any retroactive Points requests.
4.5 Member’s Account: Members may view their Points on the Program Website. After every transaction, the loyalty Member is responsible for checking the accuracy of the number of Points earned.
4.6 One Card/Room: Points will be credited only to one Card for each room bill. The Points will be credited to the main name on the reservation.
4.7 Booked Room Type: For visits to the Hotel, the number of Points awarded will be based upon the room type booked and paid for, even if a different room type is provided.
4.8 Non-Resident Bookings: Members will not earn Points for any non-resident bookings made at the Hotel.
4.9 Payment Method: Points will not be awarded for services paid by vouchers, gift cards, complimentary stays, free services, or through bartered services.
5.1 Points are valid for three (3) years from the transaction date.
5.2 Points will expire if the Member account is inactive for three (3) consecutive years.
6.1 Use of Points: Members can redeem Points on the Program’s website as per the redemption catalogue.
6.2 Eligibility for Redemption: Only Members with sufficient Points can redeem for Awards & Vouchers.
6.3 Redemption Vouchers: Redemption Vouchers will be issued by the Program and can be used for services provided by the Hotel. Vouchers are valid for one (1) year from the date of issue.
6.4 Non-Transferable: Points cannot be redeemed for cash or transferred to another Member.
6.5 Vouchers: The Program reserves the right to alter the value of the Vouchers and Awards. Vouchers are non-transferable and cannot be exchanged for cash.
7.1 Members must present their Card or membership number when availing Program benefits.
7.2 Members are responsible for updating their contact information to receive Program communications.
7.3 Members must adhere to the Program Terms & Conditions and those of the Program Partners. 7.4 Members are responsible for the confidentiality of their account login details and must immediately report any unauthorized use of their account.
8.1 The Program respects Member privacy and is committed to protecting personal data.
8.2 Personal data will be processed in accordance with the Privacy Policy.
8.3 Members agree to the use of their personal data by the Program for communication, marketing, and research purposes.
For any inquiries or issues regarding the Program, please contact Program Member Services at [email protected].
All cancellations made less than 2 days prior to arrival are subject to one night cancellation charges on Bed and Breakfast Basis. No shows and unexpected/early departures are subject to 100% cancellation charges on all booked but unused nights.
Children’s Board Discounts are applicable only when parents are also booked on the same terms of stay.
The reservation feature on the Cap St Georges Hotel & Resort website is provided solely to help you check the availability of travel-related services and make legitimate reservations. You agree to be solely and financially responsible for accessing and using the website, including any access or use by third parties on your behalf, such as individuals under eighteen years old. You agree to use the reservation facilities on the website exclusively for making legitimate reservations. You understand that any overuse or misuse of these facilities may result in your access being denied, at the sole discretion of Cap St Georges Hotel & Resort.